Introduction
SureCure Hospital respects the privacy and confidentiality of patients, visitors and individuals who interact with our hospital or website. We understand that personal and medical information is sensitive and must be handled responsibly.
This Privacy Policy explains how SureCure Hospital collects, uses, stores, processes, protects and shares personal information when you visit our website, contact us, make an appointment, request medical information or use our healthcare services.
By accessing our website or voluntarily providing your information, you acknowledge that you have read and understood this Privacy Policy. We handle personal information in accordance with applicable laws and regulations in India.
How We Collect Personal Information
SureCure Hospital may collect personal information directly from you when you contact us through our website, submit an enquiry or appointment request, call our hospital, send us an email, visit our facility or communicate with our staff.
We may also collect information when you voluntarily provide details during registration, consultation, diagnostic services or other healthcare-related interactions.
Certain technical information may be collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, date and time of access and website usage activity. This information helps us understand website performance and improve the visitor experience.
Personal Information Collected
Depending on your interaction with SureCure Hospital, we may collect the following categories of information:
- Personal identification information: Your name, age, date of birth, gender and other identification details where required.
- Contact information: Your phone number, email address, residential address and emergency contact details where applicable.
- Appointment information: Your preferred appointment date, time, consultation requirements and communication preferences.
- Medical information: Relevant medical history, symptoms, consultation details, diagnostic reports, prescriptions, treatment records and other health-related information necessary for providing healthcare services.
- Technical information: IP address, browser details, device information, cookies and website interaction data.
We collect only the information reasonably necessary for the purpose for which it is requested, subject to applicable legal requirements.
Purpose of Collecting and Using Personal Information
SureCure Hospital may use your personal information to respond to enquiries, schedule and manage appointments, provide consultations and healthcare services, maintain medical records, communicate important information, coordinate diagnostic services and improve our hospital operations.
We may also use contact information to share appointment confirmations, updates, service-related notifications or responses to your requests. Any promotional communication will be handled in accordance with applicable consent and communication requirements.
We do not intend to use your medical information for unrelated purposes without an appropriate legal basis or your consent, where required.
Use of Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and analyse website performance.
Cookies are small text files stored on your device when you visit a website. They may help us understand which pages visitors access, how they navigate the website and how we can improve the browsing experience.
Some cookies may be provided by third-party services used for website analytics or functionality. These third parties may process technical information according to their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.
Security of Personal Information
SureCure Hospital takes reasonable measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.
We aim to use appropriate administrative, technical and organisational safeguards to protect the information entrusted to us. Access to personal and medical information is intended to be limited to authorised personnel who require it for legitimate operational or healthcare-related purposes.
However, no method of data transmission or electronic storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
Control Over Your Personal Information
You have certain rights and choices regarding the personal information you provide to SureCure Hospital, subject to applicable laws and legitimate healthcare recordkeeping requirements.
You may contact us to request information about how your personal information is being used, withdraw consent where processing is based on consent, request correction of inaccurate information or raise concerns regarding the handling of your information.
You may also request that we stop sending optional promotional communications. However, withdrawing consent or requesting deletion may affect our ability to provide certain services where the information is necessary for appointments, treatment, medical records or legal compliance.
We will review and respond to such requests in accordance with applicable laws.
Rectification or Correction of Personal Information
If you believe that any personal information maintained by SureCure Hospital is inaccurate, incomplete or outdated, you may request its correction or update.
You can submit a request by contacting us through our official email address or phone number. Please provide sufficient details to help us identify the information that needs to be corrected.
We may request reasonable verification of your identity before making changes. Once verified, we will review and process the request in accordance with applicable legal and medical recordkeeping requirements.
Sharing and Transferring of Personal Information
SureCure Hospital does not sell personal or medical information to third parties.
We may share relevant information with authorised doctors, healthcare professionals, diagnostic service providers, laboratories, pharmacies, technology service providers or other parties when necessary to provide healthcare services, manage appointments, operate our website or fulfil legitimate operational requirements.
Information may also be disclosed to government authorities, regulators, law enforcement agencies or other authorised parties when required by applicable law, a valid legal request or a court order.
Where third-party service providers process information on our behalf, we expect them to handle it responsibly and apply appropriate safeguards.
If personal information is transferred or processed outside India, such processing will be subject to applicable Indian legal requirements and any relevant restrictions.
Third-Party References and Links
Our website may contain links to third-party websites, online services or external resources for additional information or convenience.
These websites are not controlled by SureCure Hospital. Their privacy practices, security standards and content may differ from ours.
We are not responsible for the privacy policies, data collection practices or content of third-party websites. We encourage visitors to review the relevant privacy policies before sharing personal information with external platforms.
Compliance with Laws
SureCure Hospital aims to collect, process, use, store and protect personal information in accordance with applicable laws and regulations in India.
This includes relevant provisions of the Digital Personal Data Protection Act, 2023, and applicable rules and regulations as brought into force, along with other relevant healthcare, medical confidentiality and data protection requirements.
Where applicable, we will follow legal requirements concerning consent, data security, individual rights, data retention and reporting of personal data breaches.
Term of Storage of Personal Information
SureCure Hospital retains personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including providing healthcare services, maintaining medical records, managing appointments, addressing enquiries, meeting legal obligations and resolving disputes.
Medical records and other healthcare-related information may be retained for periods required under applicable laws, professional standards or legitimate medical recordkeeping requirements.
When information is no longer required and there is no legal obligation to retain it, we will take reasonable steps to securely delete, anonymise or dispose of it.
Grievance Officer
If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you may contact the Grievance Officer of SureCure Hospital.
The Grievance Officer will review your concern and coordinate an appropriate response in accordance with applicable laws and hospital procedures.
- Grievance Officer: SureCure Hospital – Hospital Management
- Email: surecure.nagpur@gmail.com
- Phone: 9637558778
- Address: 302, Sailesh Nagar, Wathoda Ring Road, Nagpur, Maharashtra, India.
Please include your name, contact details and a clear description of your concern when submitting a grievance. We may request additional information to verify your identity and understand the issue.
Children's Personal Information
Where personal information relating to a child is collected for healthcare purposes, SureCure Hospital will handle it in accordance with applicable laws and requirements concerning parental or lawful guardian consent.
We encourage parents and legal guardians to provide accurate information and communicate any relevant concerns to our hospital staff.
Changes to This Privacy Policy
SureCure Hospital may update this Privacy Policy from time to time to reflect changes in our services, website functionality, data handling practices or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically to remain informed about how their personal information is handled.
Contact Us
If you have any questions about this Privacy Policy or how SureCure Hospital handles your personal information, please contact us using the details below.
- SureCure Hospital
- Address: 302, Sailesh Nagar, Wathoda Ring Road, Nagpur, Maharashtra, India.
- Phone: 9637558778
- Appointment Phone: 9185228778
- Email: surecure.nagpur@gmail.com
- Website: https://www.surecurehospital.com
We value your trust and are committed to treating your personal information with care, confidentiality and responsibility.
