Welcome to SureCure Hospital, Nagpur. We believe in providing healthcare with Care, Cure and Compassion. Transparency, patient safety, and trust are important to us. These Terms and Conditions explain the policies, responsibilities, and guidelines applicable when you access our website, contact our hospital, request an appointment, or use our healthcare services.
By accessing or using our website and services, you acknowledge that you have read and understood these Terms and Conditions.
About SureCure Hospital
SureCure Hospital is a multispecialty healthcare centre located at 302, Sailesh Nagar, Wathoda Ring Road, Nagpur, Maharashtra, India. We provide healthcare services, including neurosurgery, neurological consultations, brain and spine care, general physician consultations, dental care, pathology, blood testing, and ECG services. Our aim is to provide affordable, compassionate, patient-focused, and family-friendly healthcare.
The availability of individual doctors, treatments, investigations, and medical facilities may vary depending on medical requirements and operational availability. Patients are encouraged to contact the hospital before visiting to confirm the availability of a particular service or specialist.
Transparency in Medical Services
At SureCure Hospital, we believe every patient has the right to understand their healthcare options. We aim to maintain transparency regarding medical consultations, recommended investigations, available treatment options, doctors' qualifications, and applicable healthcare charges.
Patients are encouraged to discuss their medical conditions, treatment recommendations, diagnostic requirements, and possible alternatives with their treating doctor. Our team aims to provide clear information so that patients can make informed decisions about their healthcare.
Appointment Booking Policy
Patients can contact SureCure Hospital through our official phone numbers, website, or other authorised communication channels to request an appointment. Submitting an appointment request does not automatically guarantee confirmation. All appointments are subject to doctor availability and scheduling confirmation.
Patients are requested to provide accurate contact details and relevant information when booking an appointment. Appointment timings may occasionally change due to medical or operational requirements. Wherever reasonably possible, the hospital will communicate any changes through the available contact channels.
For appointment enquiries, patients can contact us at 9185228778.
Consultation Charges and Payment Transparency
SureCure Hospital aims to maintain transparency regarding consultation fees and healthcare charges. Applicable consultation fees will be communicated to patients before the consultation wherever practicable. Charges for diagnostic tests, investigations, medicines, procedures, and other medical services may vary depending on the patient's requirements.
Patients have the right to ask about applicable charges before agreeing to a consultation, investigation, or treatment. Any additional costs should be communicated before the relevant service is undertaken, except where urgent circumstances make prior communication impracticable. Patients are encouraged to clarify the applicable charges with the hospital team if they have any questions regarding their bill or payment.
Cancellation, Rescheduling and Refund Policy
We understand that patients may occasionally need to cancel or reschedule their appointments due to personal or medical reasons. Patients are requested to inform the hospital as early as possible if they cannot attend their scheduled appointment.
Rescheduling is subject to doctor availability and appointment schedules. Any applicable cancellation charges or refund conditions will be communicated before booking or payment. Refund eligibility and processing timelines will depend on the nature of the payment, the service provided, and the applicable hospital policy.
Charges for consultations already completed, diagnostic services already performed, or medicines already dispensed may not be refundable, subject to applicable laws and the circumstances of the case. For cancellation or refund-related enquiries, patients can contact the hospital directly.
Medical Consultation and Treatment Disclaimer
All medical consultations and treatment recommendations at SureCure Hospital are based on the patient's symptoms, medical history, clinical examination, and individual healthcare requirements. Medical advice and treatment plans may differ from patient to patient because every medical condition is unique.
Patients are requested to provide accurate information about their medical history, existing medications, allergies, previous treatments, and ongoing health conditions. Treatment recommendations may change depending on clinical findings and diagnostic investigation results.
Although our medical team aims to provide appropriate care and guidance, no specific treatment outcome, recovery period, or success rate can be guaranteed. Patients should follow the instructions provided by their treating doctor and attend recommended follow-up consultations.
Medical Emergency Disclaimer
SureCure Hospital does not currently operate a 24/7 emergency department. Patients experiencing a medical emergency, such as sudden paralysis, severe chest pain, difficulty breathing, loss of consciousness, or other serious symptoms, should immediately contact emergency medical services or visit the nearest emergency hospital.
Our website enquiry forms, appointment requests, emails, and regular communication channels should not be used to request emergency medical assistance. Patients should seek immediate medical attention in emergency situations.
Patient Rights and Responsibilities
At SureCure Hospital, we respect every patient's right to receive dignified, respectful, and compassionate healthcare. Patients have the right to understand their medical condition, discuss available treatment options, ask questions about recommended procedures, and receive information about applicable healthcare charges. Patients may also request clarification regarding their medical reports, treatment recommendations, and follow-up requirements.
Patients are responsible for providing complete and accurate medical information, including their medical history, allergies, existing medications, and previous treatments. They are also requested to follow medical instructions, attend scheduled appointments, and communicate any changes in their health condition to their treating doctor.
We encourage open communication between patients, doctors, and healthcare staff to support informed medical decisions and a positive healthcare experience.
Patient Privacy and Confidentiality
SureCure Hospital respects the privacy and confidentiality of patients and website visitors. Information collected through appointment forms, website enquiries, consultations, or hospital visits may include personal contact details, appointment information, medical history, diagnostic reports, and treatment-related information.
Such information will be handled in accordance with our Privacy Policy and applicable data protection and healthcare laws. Patient information will be used for legitimate healthcare, communication, administrative, and other lawful purposes. Where consent or another lawful basis is required, the hospital will follow the applicable requirements.
Patients can refer to our Privacy Policy for further information about how personal information is collected, used, stored, and protected.
Website Information and Medical Content
The information published on the SureCure Hospital website is intended for general informational and educational purposes only. We make reasonable efforts to keep the website content accurate and updated. However, medical information, treatment availability, doctor schedules, and hospital services may change over time.
Information published on this website should not be considered a substitute for professional medical advice, diagnosis, or treatment. Patients should not make medical decisions solely based on website content without consulting a qualified healthcare professional.
SureCure Hospital reserves the right to update, modify, or remove website information when necessary to maintain accuracy and relevance.
Diagnostic Services and Reports
Diagnostic services at SureCure Hospital, including pathology, blood testing, and ECG, are subject to availability and medical requirements. Investigations should be undertaken based on appropriate medical advice and clinical recommendations.
Patients are requested to follow any test preparation instructions provided by the hospital or diagnostic team. Report availability and delivery timelines may vary depending on the type of investigation and operational requirements.
Diagnostic reports should be interpreted by a qualified healthcare professional in the context of the patient's medical history and clinical condition. A diagnostic report alone should not be considered a complete medical diagnosis.
Doctor Information and Professional Qualifications
SureCure Hospital aims to provide accurate information about its doctors, professional qualifications, experience, and areas of medical practice. Doctor profiles published on our website are intended to help patients understand the professional background of the healthcare providers available at the hospital.
Patients may request clarification regarding a doctor's qualifications, relevant experience, and area of practice before scheduling a consultation. Doctor availability and consultation schedules may change depending on medical and operational requirements.
Third-Party Websites and External Links
Our website may contain links to third-party websites, external resources, or online services for additional information and convenience. These external websites operate independently of SureCure Hospital.
We do not control or guarantee the accuracy, availability, security, content, or privacy practices of third-party websites. Patients and visitors are encouraged to review the applicable terms and privacy policies before using external services.
Website Security and Intellectual Property
All content published on the SureCure Hospital website, including text, photographs, logos, graphics, designs, and other materials, belongs to SureCure Hospital or its respective content owners unless otherwise stated.
Visitors are not permitted to copy, reproduce, modify, distribute, publish, or commercially use website materials without prior written permission from the respective owner. Users must not attempt to access restricted website areas, interfere with website functionality, or introduce malicious software or harmful activities.
Limitation of Liability
SureCure Hospital makes reasonable efforts to maintain accurate website information and ensure the availability of its online services. However, we do not guarantee that the website will always operate without interruptions, technical errors, or inaccuracies.
To the extent permitted by applicable law, SureCure Hospital shall not be responsible for losses arising from reliance on general website information, temporary technical interruptions, or third-party website content. Nothing in these Terms and Conditions is intended to exclude or limit any patient rights or legal responsibilities that cannot lawfully be excluded or limited.
Changes to Terms and Conditions
SureCure Hospital reserves the right to revise or update these Terms and Conditions whenever necessary to reflect changes in healthcare services, hospital policies, operational procedures, or applicable laws.
Any updated version will be published on this page along with the revised date. Patients and website visitors are encouraged to review this page periodically to remain informed about the applicable terms and policies.
Feedback, Complaints and Patient Support
We value patient feedback and believe that open communication helps us improve the quality of our healthcare services. Patients or their family members can contact SureCure Hospital regarding concerns related to appointments, consultations, billing, medical services, or their overall hospital experience.
Our team will make reasonable efforts to review and respond to complaints through the appropriate communication channels. Patients are encouraged to provide relevant details so that their concerns can be understood and addressed appropriately.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising in connection with the use of our website or services shall be subject to the jurisdiction of the competent courts in Nagpur, Maharashtra, subject to applicable law.
Contact Information
For appointment enquiries, information about medical services, billing clarification, patient support, or questions regarding these Terms and Conditions, you can contact SureCure Hospital through the following details.
- SureCure Hospital
- Address: 302, Sailesh Nagar, Wathoda Ring Road, Nagpur, Maharashtra, India.
- Main Contact: 9637558778
- Appointment Enquiries: 9185228778
- Emergency Contact: 9637558778 (Please note that the hospital does not operate a 24/7 emergency department.)
- Email: surecure.nagpur@gmail.com
- Website: www.surecurehospital.com
Our Commitment: Care, Cure and Compassion.
SureCure Hospital is committed to providing affordable, compassionate, transparent, and family-friendly healthcare while respecting the rights, privacy, and dignity of every patient.
